Dear Wonderful Zoa Marines Customers
Hope you're well and bearing up in these extremely unusual and difficult times.
Normal shipping to ALL parts of mainland UK, no delays, no issues currently within any Tier4/5 areas, so place your orders peeps!
Simply email us on firstname.lastname@example.org AFTER placing your orders to book in your slot.
Due to new regulations imposed by DEFRA our shipping costs have raised for the first time in 6 years to £24.99. Whilst this represents an expensive increase it's added a lot of new/additional safeguards to insure the wellbeing of your livestock delivery. APC will now have climate controlled (heated) holding areas in their depots and hub as well as on their larger lorries shipping your boxes to your individual local depot. This means warmer areas for your boxes during the winter and cooler controls during the warmer months.
For packing and to e3nsure the health of your lovely corals we use food grade insulated poly boxes, we double bag each individual coral in fish grade bags and then treble bag all bags/corals in the outer bag. We use heat packs at all times except when it's exceptionally warm in the summer. All poly boxes are then finished off with a cardboard outer for extra heat retention.
We've been shipping corals for over 6 years, and we are fully licenced and rated 5 stars by our local environmental health officer.
As per Gov guidelines we are still open 10 to 3pm every day apart from Sunday WE ARE CLOSED ON SUNDAYS.
For collections and viewings we are observing strict social distancing and 1 in one out. You do NOT need to make an appointment to visit the store.
Feel free to ping us with any questions or stock requests to:
Thanking you in advance for your continued support and understanding.
We wish you and your family good health and hope we can all get through this as quickly as possible
With The Warmest wishes
Dominic and Luciano
Zoa Marines Ltd
FREE (All Day) Shipping on orders OVER £150
PLEASE NOTE: We do not automatically arrange/book shipping (See Below) without first arranging this via email with you.
Livestock deliveries will be made via APC Livestock delivery service. This is a special service which is designed to ensure that your corals and livestock arrives to you just as it left us, healthy and happy. We use food standard insulated boxes and double or triple bag all corals, we also add heat packs to your box when the weather is colder.
We have 3 tiers of shipping charges, all require you or a friend/relative to be in to sign for your lovely new corals.
Unlimited corals/Items is £24.99
MORNING DELIVERIES (8am-1pm).
We do NOT arrange shipping automatically or book shipping without informing you. All deliveries must be signed for, so either contact us on email@example.com OR we will be in touch by email to arrange a convenient shipping day with you. This is to ensure you or a friend/family member are in, available to sign for and receive your arrival of lovely new coral. As well as wanting your coral to arrive quickly and more importantly as healthy as it was when it left us it's also a condition of our Live Arrival Guarantee.